The Essential Role of Camms Consulting for Group Administrators
Dakshitha Gunasekera
Global Head of Product Enablement, Camms
Reading Time : 5 Mins
Published Date : July 04, 2024

Navigating the Camms platform involves a learning curve for administrators at all levels, from newcomers to seasoned professionals. As the platform evolves with the introduction of new functionalities, administrators need to invest time and effort to remain current. Even those who are technologically adept may find that achieving proficiency with the system requires time, which incurs an opportunity cost.

At Camms.College, we are committed to successfully integrating Camms within your organisation. Recognising that a one-size-fits-all approach to training does not meet everyone's needs, we offer bespoke training and coaching. Our approach provides your teams with the crucial skills needed to fully utilise the capabilities of your specific Camms solution, thereby enhancing skill development, retention, and productivity.

This blog post will explore common scenarios and challenges faced by Camms administrators and demonstrate how engaging with our Virtual Consulting service can offer customised guidance. Through this exploration, administrators will discover how Virtual Consulting not only simplifies their workflows but also significantly enhances their efficiency and overall experience with Camms.

Common Challenges and Pain Points in Camms Administration

Administrators frequently grapple with a series of complex issues, from integrating Camms with other systems to customising it to meet unique organisational needs, driving user adoption, and ensuring compliance. These challenges, while diverse, share a common thread: the need for specialised knowledge and strategies to address them effectively.

  • Complex System Integration and Customisation: Integrating Camms with existing systems and customising it to meet specific organisational needs (e.g., reporting, workflow management, data analysis) requires extensive knowledge of both Camms and the interacting systems, adding significant complexity.
  • User Adoption and Training: Encouraging staff to adopt and effectively use Camms is critical but challenging, often due to resistance to change and low engagement. Comprehensive training and ongoing support are essential to overcome these hurdles.
  • Staying Updated with New Features: Keeping up with Camms’ continuous updates and understanding how to apply new features within the organisation is crucial for leveraging the platform’s full potential but can be daunting.
  • Technical Issues and Troubleshooting: Administrators frequently handle technical problems and user queries, necessitating in-depth technical knowledge to troubleshoot and resolve issues promptly.
  • Aligning Camms with Organisational Strategy: Ensuring that Camms’ capabilities align with the organisation’s strategic objectives requires a deep understanding of both the platform and the organisational goals, alongside implementing best practices for optimal efficiency and compliance.
  • Tailored Reporting: Creating custom reports that accurately reflect an organisation’s data and key performance indicators is a sophisticated task that demands both insight and accessibility.
The Role of a Virtual Consultant in Overcoming These Challenges

Virtual Consultants provide a wealth of expertise in Camms, offering bespoke solutions to the unique challenges faced by administrators. They serve as partners, guiding you through the intricacies of the platform and empowering you to achieve excellence in your role.

  • Expert Guidance: Provides specialised Camms insights and custom solution design tailored to your organisation’s unique challenges, ensuring smooth integration and enhanced effectiveness.
  • Facilitating User Adoption: Offers strategies and training to improve user adoption, ensuring a smooth transition to Camms and increasing staff proficiency.
  • Staying Current: Keeps you informed about the latest features, helping you leverage advancements for organisational benefit and implement new functionalities effectively.
  • Technical Support: Provides additional support for troubleshooting, reducing downtime and technical frustrations, and ensuring efficient operation of Camms.
  • Strategic Alignment and Compliance: Ensures Camms’ capabilities align with organisational goals and assist in meeting regulatory requirements, simplifying the compliance process and enhancing operational efficiency.
  • Expert Reports with Minimal Effort: Consultants skilled in data analysis and report writing can assist in creating custom reports tailored to the organisation’s needs, ensuring that data is presented effectively, and decisions are data-driven.
Types of Consultants at Camms
Product Consultants

  • Specialisation: Product knowledge, best practice, health check, technical support.
  • Importance: They ensure users can fully leverage the platform’s capabilities, maximising efficiency and effectiveness.
  • Problem Solved: Maintaining operational excellence and ensuring smooth platform operation.
  • Benefits: Optimise your Camms platform for performance, securing your investment and enhancing the user experience.

Subject Matter Consultants

  • Specialisation: Industry knowledge, regulatory compliance, industry best practice.
  • Importance: Vital for complying with industry standards and excelling in specific sectors.
  • Problem Solved: Navigating the complex landscape of regulatory requirements and industry-specific challenges.
  • Benefits: Transform your compliance strategy, making it robust and tailored to your industry’s demands.

Implementation Consultants

  • Specialisation: Setup, configuration, and rollout of the Camms platform.
  • Importance: Pivotal in the successful launch of the platform, setting the foundation for effective usage.
  • Problem Solved: Eliminating the complexities associated with deploying new software, reducing business disruption.
  • Benefits: Ensure seamless integration of Camms into your business processes, paving the way for a smooth transition.

Report Writing Consultants

  • Specialisation: Creating reports and dashboards, Camms.Insights training.
  • Importance: Essential for organisations relying on accurate and insightful data reporting.
  • Problem Solved: Addressing the need for customised reporting solutions that fit specific organisational requirements.
  • Benefits: Enhance your data visualisation capabilities, enabling better-informed decision-making processes.

Integrations Consultants

  • Specialisation: Power BI, Camms APIs (Camms.Connect)
  • Importance: Enable enhanced functionality and interoperability between systems, increasing platform utility.
  • Problem Solved: Simplifying the integration process, overcoming technical hurdles that impede system connectivity.
  • Benefits: Drastically enhance system interconnectedness, boosting productivity and data coherence across platforms.

Product Enablement Consultants

  • Specialisation: User training, product adoption, engagement strategies.
  • Importance: Critical for maximising ROI by enhancing user engagement and proficiency.
  • Problem Solved: Mitigating challenges associated with user adoption and proficiency.
  • Benefits: Empower your team, enhancing productivity and satisfaction with the Camms platform.

Key Accounts Managers

  • Specialisation: Managing relationships with key clients, understanding their unique needs and challenges.
  • Importance: Essential for nurturing long-term client relationships and ensuring satisfaction.
  • Problem Solved: Addressing the need for personalised service that caters to major clients’ high expectations.
  • Benefits: Ensure your specific needs are met with exceptional care, leading to sustained business success and partnership growth.

Engaging with a Virtual Consultant

Accessing Virtual Consulting on Camms.College is straightforward and user-friendly. Here are some handy tips to guide you through the process.

1
Navigate to the Virtual Consulting page.

2
Use filters to select a consultant based on your needs and time zone.

3
Click ‘Book Now’ to see their availability, schedule a session at your convenience, and provide basic information for session preparation.

Each organisation receives an allocation of Virtual Consulting hours for engaging with virtual consultants. To review your usage and balance of these hours, simply log into your Camms.College Administrator account.

Our virtual consultants are committed to guiding you through every stage, from onboarding to optimisation, of the Camms platform. Leveraging their expertise and customised advice, you’ll confidently overcome complexities. Facing any challenge, our team provides strategic solutions to enhance your Camms proficiency, ensuring timely and essential support. Let us help you unlock Camms’ full potential and excel in your organisational goals.

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The Essential Role of Camms Consulting for Group Administrators
Dakshitha Gunasekera
Global Head of Product Enablement, Camms
The Essential Role of Camms Consulting for Group Administrators